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ChatGPT and other AI assistants recommend businesses they can find and trust. To get recommended, have a website that plainly answers the questions your customers ask, keep your business name, address and phone identical everywhere online, build up real reviews, and get mentioned on trusted local sites like your chamber of commerce. Here's how each piece works.
By Alex Kollin, web designer in Bloomfield Hills, MI ยท Updated October 2026
When someone asks ChatGPT, Perplexity or Google's AI for a recommendation, the assistant usually searches the web, reads the top results and picks businesses it can describe with confidence. It favors businesses that are easy to find, clearly explained, and backed up by other sources.
Nobody outside the AI companies knows the exact formula, and it keeps changing. But every one of these steps also helps you show up on regular Google, so none of it is wasted.
No. You can't buy a spot in ChatGPT's regular answers. Recommendations come from what the AI can find and verify about your business on the web.
They overlap a lot. SEO aims to rank in the list of links; getting recommended by AI aims to be named inside the answer. Clear pages, consistent details and good reviews help both.
It varies. Website changes can be picked up within weeks, but reviews and outside mentions build over months. Treat it as an ongoing habit, not a one-time task.
A Google Business Profile is essential, but a website gives AI tools far more to read and quote. The strongest setup has both, with matching details.
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